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Privacy Policy

Last updated: July 3, 2026

The short version: Veilock keeps no logs of your historical traffic, browsing history or DNS queries. We process only the minimum data needed to run your account and prevent fraud. We don't sell your data.

1. Our no-logs commitment

We do not keep logs of historical traffic data across our network. That means no record of the websites you visit, the content you access, or your DNS queries. Traffic is encrypted with AES-256-GCM and DNS lookups are protected with DNS-over-HTTPS.

2. What we do process

  • • Account data — your email and authentication details, so you can sign in and manage your subscription.
  • • Billing data — handled by our payment processor (Stripe); we do not store full card numbers.
  • • Limited security signals — the minimum needed to protect accounts and prevent payment fraud. These are not a browsing history.
  • • Aggregate network metrics — non-identifying data used to keep the network healthy.

3. How we use it

We use the limited data above to provide and secure the service, process payments, respond to support requests, and comply with legal obligations. We do not sell your personal data, and we do not use your traffic for advertising.

4. Third parties

We rely on a small number of trusted providers to operate — for example, Stripe for payments and infrastructure partners for hosting. These providers process data only as needed to deliver their function and under their own privacy commitments.

5. Cookies

Our marketing site uses only the cookies necessary to function and, where applicable, privacy-respecting analytics. The VPN service itself does not rely on tracking cookies.

6. Your rights

Depending on where you live, you may have rights to access, correct or delete your account data. To exercise them, contact us and we'll respond within a reasonable timeframe.

7. Data requests & transparency

Because we retain no historical traffic logs, there is no browsing record to disclose in response to legal demands. See our transparency report for our running count of legal requests received.

8. Contact

Questions about your privacy? Email support@veilock.com. This policy is provided by Veilock LLC.